Shipping policy

Shipping Policy

Where We Ship We ship to the United Kingdom and internationally to over 27 countries worldwide.

Processing Time Orders are processed within 1–3 business days. Once dispatched, you'll receive a confirmation email with your tracking information.

UK & International Delivery Standard Shipping: Free on all orders Estimated delivery time: 7–21 business days depending on your location and supplier availability.

Please note that delivery times may vary based on product origin, customs processing, and carrier delays. Some items may be shipped separately if ordered together.

Customs & Import Duties International orders may be subject to customs duties and import taxes upon arrival. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Tracking Your Order Once your order has been dispatched, you will receive a tracking number via email. Please allow up to 5 business days for tracking information to update after dispatch.

Late or Missing Orders If your order hasn't arrived within the estimated timeframe, please contact us at admin@thepawsborough.com and we'll investigate promptly.

Questions? We're happy to help — reach out at admin@thepawsborough.com.